Privacy Policy

Last updated: October 2026.

This Privacy Policy explains how Padel Courts Master collects and uses personal data through padelcourtsmaster.com and its language and country versions. It is written to meet the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the Privacy and Electronic Communications Regulations 2003 (PECR), the EU General Data Protection Regulation (EU GDPR) and, where they apply, the privacy laws of US states.

1. Who we are (data controller)

  • Controller: [COMPANY LEGAL NAME] (trading as "Padel Courts Master")
  • Tax ID (NIF/CIF): [NIF/CIF]
  • Registered address: [REGISTERED ADDRESS]
  • Office: Carrer Valldonzella 36, Barcelona, Spain. Warehouse in Alicante, Spain.
  • Email: contacto@padelcourtsmaster.com
  • Phone / WhatsApp: +33 6 59 99 40 64
  • Data Protection Officer: [DPO NAME AND CONTACT, IF APPOINTED]
  • UK representative (Article 27 UK GDPR): [UK REPRESENTATIVE NAME AND ADDRESS, IF APPOINTED]

We manufacture, sell, install and maintain padel courts. Our customers are mainly businesses and organisations such as clubs, hotels, local authorities, residential developments and distributors. Further company details are available in our Legal notice.

2. What personal data we collect

2.1 Data you give us through the quote form

  • First name and surname
  • Email address
  • Phone or WhatsApp number (optional)
  • Country
  • Your message about the project, and any personal data you choose to include in it

Please do not include sensitive information (such as health data) in your message; we do not need it.

2.2 Technical data linked to your enquiry

  • Date and time of submission
  • The page from which you sent the form
  • Campaign parameters in the link you followed (UTM parameters), if any
  • Your IP address, which is recorded for technical reasons in our hosting providers' server logs

2.3 WhatsApp

If you tap the WhatsApp button, the WhatsApp application or website (provided by WhatsApp, a Meta Platforms company) will open. Messages you send us there are processed by us as described in this policy, and by WhatsApp under its own privacy policy and terms.

2.4 Communications

If you contact us by email, phone or WhatsApp, we process your contact details and the content of our conversations in order to reply and to manage our relationship.

3. Why we use your data and our lawful bases

  • Responding to your enquiry and preparing a quote. Lawful basis: taking steps at your request before entering into a contract (Article 6(1)(b) UK GDPR / EU GDPR). Where you contact us on behalf of a business, we rely on our legitimate interest in responding to that business (Article 6(1)(f)).
  • Managing the commercial relationship (contracts, manufacturing, delivery, installation, maintenance and after-sales). Lawful basis: performance of a contract (Article 6(1)(b)), or our legitimate interest in managing our relationship with the business you represent (Article 6(1)(f)).
  • Sending marketing communications about our products and services. Lawful basis: your consent (Article 6(1)(a)); or, for business contacts and existing customers where the law allows it, our legitimate interest in promoting similar products and services (Article 6(1)(f)). You can opt out at any time (see section 4).
  • Complying with legal obligations, such as tax, accounting and commercial record-keeping. Lawful basis: legal obligation (Article 6(1)(c)).
  • Keeping the website secure and preventing misuse of the form. Lawful basis: our legitimate interest in protecting our website and systems (Article 6(1)(f)).

Where we rely on legitimate interests, we have balanced our interests against your rights. You can ask us for more information about this assessment.

Providing your name, email address, country and message is necessary for us to respond to your enquiry; without them we cannot prepare a quote. Your phone number is optional.

4. Marketing communications

We will only send you marketing communications if you have agreed to receive them or, for business contacts and existing customers, where electronic marketing rules (PECR in the UK and the applicable rules in the EU) allow it. Every marketing message will include a simple way to opt out, and you can also opt out at any time by writing to contacto@padelcourtsmaster.com. Opting out does not affect messages we need to send you about an ongoing quote or contract.

5. Who we share your data with

We do not sell your personal data. We only share it with:

  • Service providers acting on our behalf (processors): Vercel Inc. (United States), which hosts the website; and Supabase Inc. (United States), which provides our database, image storage and form-submission service. They may only process the data according to our instructions and under a data processing agreement.
  • WhatsApp / Meta Platforms, if you choose to contact us through WhatsApp.
  • Professional advisers (such as accountants, auditors and lawyers), bound by confidentiality, where necessary.
  • Public authorities, courts and regulators, where the law requires it.

6. International transfers

We are based in Spain, in the European Economic Area (EEA). Our hosting and database providers are based in the United States, and the servers that store your data may be located outside the UK and the EEA. When your data is transferred outside the UK or the EEA, we make sure it is protected by an appropriate safeguard, such as:

  • an adequacy decision or adequacy regulations, including the EU-US Data Privacy Framework and its UK Extension where the recipient is certified under it;
  • the European Commission's Standard Contractual Clauses (SCCs) and, for data transferred from the UK, the UK International Data Transfer Addendum or the UK International Data Transfer Agreement (IDTA).

Data you send us from outside Europe will be transferred to Spain and processed by our providers as described above. You can ask us for more information about the safeguards we use by writing to contacto@padelcourtsmaster.com.

7. How long we keep your data

  • Enquiries that do not lead to a contract: [RETENTION PERIOD – suggested: 2 years] from your last contact with us, after which we delete or anonymise the data.
  • Customers: for as long as the commercial relationship lasts and, afterwards, for the periods required by tax, accounting and commercial law, and for as long as needed to establish, exercise or defend legal claims.
  • Marketing: until you withdraw your consent or opt out.

8. Cookies and similar technologies

Today our website does not use analytics, advertising cookies or third-party tracking pixels. It only uses technical storage in your browser (localStorage) to remember:

  • your choice in the cookie banner; and
  • your preferred language and country version.

This storage is strictly necessary to provide the service you request, so under PECR (and the equivalent EU rules) it does not require consent. Our fonts are hosted on our own website, so loading them does not send your data to third parties.

The cookie banner lets you accept, reject or configure categories (necessary, analytics and marketing). If we introduce analytics or marketing tools in the future, they will only be loaded after you give your consent through the banner, and we will update this policy before doing so. Because we do not track visitors, our website does not change its behaviour in response to "Do Not Track" signals.

9. Your rights

Under the UK GDPR and the EU GDPR you have the right to:

  • access your personal data and receive a copy;
  • rectify inaccurate or incomplete data;
  • erase your data in certain circumstances;
  • restrict how we use your data in certain circumstances;
  • data portability, for data you gave us that we process by automated means on the basis of consent or a contract;
  • object to processing based on our legitimate interests and, at any time, to direct marketing;
  • withdraw your consent at any time, without affecting processing carried out before you withdraw it.

To exercise your rights, email contacto@padelcourtsmaster.com with the subject line "Data protection". We may ask you to confirm your identity. We will respond within one month, which may be extended by up to two further months for complex or numerous requests; if so, we will tell you. Exercising your rights is free of charge.

10. Complaints

If you are unhappy with how we handle your data, please contact us first and we will try to resolve the issue. You also have the right to complain to a data protection authority:

  • United Kingdom: Information Commissioner's Office (ICO), ico.org.uk.
  • Spain (our lead supervisory authority in the EU): Agencia Española de Protección de Datos (AEPD), www.aepd.es.
  • Other EU/EEA countries: the authority of the country where you live or work, or where the alleged infringement took place. You can find a list on the European Data Protection Board website.

11. Notice for US residents

This section applies to visitors who live in the United States.

  • Categories of personal information collected: identifiers and contact details (name, email address, phone number, IP address), location information at country level (the country you select), the content of your messages, and internet activity related to your enquiry (date and time, page of origin and campaign parameters). Sources, purposes and recipients are described in sections 2, 3 and 5.
  • No sale or sharing: we do not sell your personal information and we do not share it for cross-context behavioural advertising (targeted advertising). We do not use it for profiling.
  • Sensitive personal information: we do not intentionally collect it.
  • Your rights: depending on the state where you live, and where the applicable state privacy law applies to us, you may have the right to know or access the personal information we hold about you, to correct it, to delete it, to obtain a portable copy, and to opt out of its sale, sharing or use for targeted advertising (which we do not do). You may also appeal if we decline your request.
  • How to exercise them: email contacto@padelcourtsmaster.com. You may use an authorised agent where state law allows it. We will verify your request and will not discriminate against you for exercising your rights.

12. Automated decisions and profiling

We do not make decisions based solely on automated processing, and we do not profile you.

13. Children

Our website is aimed at businesses and professionals and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, please contact us and we will delete it.

14. Security

We apply appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access, including encrypted connections (HTTPS) and access controls with our service providers. No method of transmission over the internet is completely secure, but we work to protect your data.

15. Changes to this policy

We may update this policy, for example if we introduce new tools or if the law changes. We will publish the updated version on this page with a new "last updated" date and, where the changes are significant, we will tell you by appropriate means.

16. Contact

For any question about this policy or your personal data, write to contacto@padelcourtsmaster.com or call +33 6 59 99 40 64.

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